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The opinion of the employee: Why does it matter?

Employees interact frequently with clients and potential clients as they work on the front lines of businesses. Employees are therefore acutely aware of the strengths and shortcomings of the firm, information that can result in improvements. Smart businesses gather this data by cultivating workplaces that value employee input. Depending on the function, various cost estimates for replacing an employee are given. Regardless, hiring and onboarding a new employee is a time- and money-consuming process. The same reasoning can be applied to finding and keeping top staff talent, just as we are concerned with client acquisition and retention.



According to research, more involved workers are 18% more productive and produce 60% higher-quality work than their less engaged colleagues. According to the Harvard Business Review, disengaged workers cost the American economy between $450 and $550 billion annually. Therefore, it would be wise to spend money on employee engagement, which has a positive effect on the bottom line. Employees are incredibly knowledgeable about the daily activities, accomplishments, and failures of your company. They are more than happy to impart their knowledge, and you may use it to reshape the company, concentrate your efforts, and achieve your objectives.


It's unfortunate that they don't think their employers listen to what they have to say.


Only 30% of workers strongly agree, according to Gallup's most recent State of the American Workplace report, that their opinions seem to matter at work. As a result of their perception that you won't listen, 60% of employees aren't speaking up to tell you what they see and how it can be improved.


Why It's Important to Hear Employee Opinions

Listening to employees fosters a fruitful and enjoyable work atmosphere that is full of various and appreciated ideas, as well as creative solutions and efficient workflows. By encouraging team members to be honest and transparent, listening to their perspectives gives them the confidence to solve issues on their own. Employees become stronger team players when they interact with senior colleagues. Additionally, increased communication frequently leads to better professional relationships and on-the-job performance. enabling you to create a workforce that not only comprehends but also values organizational directives.


When executives solicit and thoughtfully analyze employee feedback, they can:


  • Make more knowledgeable choices

  • Determine the product's, services', and client relations' strengths and shortcomings.

  • Quickly respond to market changes

  • Enhancing employee relations

  • When employees feel respected and empowered to make decisions, speak ideas, and significantly contribute to their workplace, they are more likely to do so. You only need to ask; the next step is to take action.


The entire procedure is merely a complete waste of your time and theirs if all you do is ask questions and never take any of the suggestions or issues raised into consideration. Why would they take time out of their day to speak with their bosses if they wouldn't ever use the information they gave?


If you want to demonstrate to staff members that you value their suggestions and opinions:

  • Stand-up meetings, one-on-one conversations, 30-day, 60-day, and 90-day reviews can all be used to encourage open communication.

  • Offer possibilities for development and cross-training.

  • Through inter-office competitions and promotions, promote creativity and innovation.

  • Ask for suggestions and criticism on how the business is run to keep them on their toes.

  • Be frank and truthful while providing feedback.

  • Support positive viewpoints and ideas, discuss those that could use refinement, and offer justifications for why they won't work.

  • To keep staff members involved in decision-making, establish feedback loops.

  • Participate in daily activities and solicit feedback frequently.

There are new methods for gauging employee engagement and satisfaction. Weekly employee pulse checks can be done with quick polls. Each week, a one-question survey is sent to employees to help them assess how well their week went. You can then ask for clarification on what went well or what could have been done better with a brief open-ended question. If the corporate culture is important to you, these polls can be completely anonymous. Senior management can track sentiment at the team level by adding a manager's name and department information to the responses post-factum.


Weekly trending is made possible by the frequent data collecting and can be used as a leading indicator. Once enough information has been gathered, it is simple to link employee satisfaction with other important metrics like sales and customer satisfaction. The actionability of the data is increased by its timeliness and can be utilized to set off alarms should a department's statistics trend negatively. Although this format can pinpoint symptoms, more research will be needed to determine the root reasons of employee sentiment. In other words, it enables businesses to detect smoke before it turns into a fire.


Sources:

  1. https://blog.clearcompany.com/why-employees-opinions-matter-in-talent-management#:~:text=Your%20employees'%20opinions%20can%20help,learn%20from%20them%20as%20well.

  2. https://ocdalecarnegie.com/how-listening-to-employee-opinions-can-strengthen-an-organization/

  3. https://www.questionpro.com/blog/employee-opinions-matter/

  4. https://www.clickboarding.com/how-to-improve-employee-engagement-make-their-opinions-count/

  5. https://blog.vault-erp.com/post/2021/03/29/why-employees-opinions-matter-and-how-to-collect-them

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